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Terminology

  • "Services" refers to the website, app, courses, and community provided by Reflective Pathways.

  • "User" refers to any individual who accesses or uses the Services.

  • "Account" refers to the user profile or registration on the Services.

  • "Content" refers to all information, videos, courses, tools, and other media provided within the Services.

  • "Community Guidelines" refers to the rules governing user interaction within the Reflective Pathways community.

  • "Privacy Policy" refers to how personal data is collected, used, and protected by Reflective Pathways.

  • "Terms of Use" refers to the rules governing access to and use of the Services.

  • "User-Generated Content" refers to the material contributed by users within the community (e.g., forum posts, comments, etc.).

  • "Moderator" refers to Reflective Pathways staff responsible for managing the community and ensuring adherence to Community Guidelines.

1. Terms of Use & Community Guidelines

Effective Date: 01/03/2025

 

Welcome to Reflective Pathways. By accessing our website, app, courses, and community (collectively referred to as “Services”), you agree to the following Terms of Use & Community Guidelines. If you do not agree, please do not use our Services.

 

1. Use of Services
 

  • Eligibility: You must be at least 18 years old to access our courses, community, and psychological support services.

  • Account Security: You are responsible for keeping your account secure. We are not liable for unauthorised access.

  • Respectful Engagement: Users must follow the Community Guidelines when interacting within the Reflect6 Community.
     

2. Community Guidelines
 

Our community is a space for self-reflection, personal growth, and respectful discussion. By participating, you agree to:
 

  • Be respectful: No harassment, discrimination, hate speech, or personal attacks.

  • Maintain privacy: Community discussions are private to members and should not be shared externally.

  • No solicitation: Marketing, self-promotion, or external service offers are not permitted.

  • No crisis support: This is not a substitute for crisis intervention. If you need urgent support, visit apple.com/heretohelp.

  • Moderator discretion: We reserve the right to remove content or limit access for those who violate these guidelines.
     

3. Intellectual Property
 

  • Ownership: All content, including text, videos, workbooks, and tools, belongs to Reflective Pathways.

  • Limited License: You may use our content for personal learning but may not reproduce, distribute, or resell it.
     

4. Disclaimers & Limitations of Liability
 

  • Educational Purposes Only: Our courses and content are designed for self-reflection and personal growth and are not a substitute for professional medical, legal, or psychological advice.

  • No Guarantees: We do not guarantee specific outcomes from using our Services. Results vary by individual.

  • Service Availability: We strive to maintain access but are not responsible for downtime, technical issues, or third-party service failures (e.g., Passion.io).

  • User-Generated Content: Community discussions are user-driven. We do not endorse or verify user-generated content.

 

5. Termination of Access

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We may suspend or terminate access to our Services if a user:

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  • Violates these Terms or the Community Guidelines.

  • Engages in harmful, disruptive, or inappropriate behaviour.

  • Misuses or attempts to distribute our content.
     

6. Changes to Terms

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We may update these Terms of Use & Community Guidelines. Continued use of our Services constitutes acceptance of any changes.
 

7. Contact Us

For questions, contact us at: hello@reflectivepathways.co

2. Privacy Policy

Effective Date: 01/03/2025

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Reflective Pathways and Equal Psychology are committed to protecting your privacy. This policy explains how we collect, use, and store your personal information.

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1. Information We Collect
 

We collect personal information when you:
 

  • Enrol in courses (Reflect6 Framework, Strengths Challenge, or Reflect6 Community).

  • Participate in discussions (community chats, live events).

  • Book psychological services (via Reflective Pathways or Equal Psychology).

  • Subscribe to communications (email newsletters, customer relationship management (CRM) system).
     

Collected data may include:

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  • Personal details: Name, email, account information, and date of birth.

  • Engagement data: Course progress, community participation, and session records.

  • Technical data: Device information, IP address, and usage data.

  • Feedback: Surveys, comments, and other voluntary inputs.

 

2. How We Use Your Information

 

We use your information to:

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  • Provide and improve our Services (course access, community engagement, psychological support).

  • Monitor engagement trends to enhance course offerings.

  • Communicate updates and support (e.g., emails about new content).

  • Manage session bookings and records securely.

 

We do not sell or share personal data for advertising purposes.

 

3. Third-Party Services

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We use trusted third-party services for:

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  • App hosting: Passion.io delivers course content.

  • Email management: Mailchimp manages communications.

  • Payment and billing platform: Stripe

  • Booking software:

    • Calendly is used for Reflective Pathways bookings.

    • PracSuite is used for Equal Psychology bookings and secure session records.

 

Each provider has its own privacy policy, and by using our Services, you acknowledge that your data may be processed through these platforms.

 

4. Data Protection & Retention

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  • We store session records securely in compliance with Australian regulations.

  • Psychological service records are kept as required by law.

  • Community data and engagement trends are monitored for improving offerings but are not shared externally.

  • User rights: You may request access, corrections, or deletion of your personal data, subject to legal requirements.

 

5. User Rights and Compliance

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We respect your rights under Australian privacy law. You have the right to:

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  • Request access to your personal information.

  • Request corrections or updates to your personal information.

  • Request deletion of your personal information, subject to legal requirements and the necessity of retaining some data for operational or legal purposes.

  • Request that we restrict or stop the use of your data in certain circumstances.
    If you wish to exercise any of these rights, please contact us at the details provided in the Privacy Policy section. We will respond to your request as required by law, typically within 30 business days.

 

6. Children’s Privacy

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Our Services are intended for individuals 18 years and older. We do not knowingly collect personal information from minors. Reflective Pathways encourages parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity. 
If you believe that your child has provided such information on our website, please contact us immediately, and we will make our best efforts to remove this data from our records.
 
 

6. Privacy-Related Questions and Complaints
 
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer:
 
Privacy Officer: privacy@reflectivepathways.co
Postal address: Suite 105/ 89-93 High Street, Kew, VIC 3101
 
If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Centre:


Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney, NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

 

7. Changes to This Policy

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Reflective Pathways will periodically review this policy to ensure that it complies with evolving legal requirements, industry standards, and operational changes. This policy will be updated as needed, and we will notify users of significant changes by posting an updated version on our website. Continued use of our Services after the policy changes constitutes your acceptance of those changes.

 

8. Emergency Contacts and Breach Notification

 

In the event of a data breach, Reflective Pathways will follow the guidelines set forth in the the Notifiable Data Breaches Scheme under the Australian Privacy Act. If we discover that personal information has been compromised, we will notify affected users promptly and take necessary steps to mitigate potential harm. Additionally, we will report any breaches to the Office of the Australian Information Commissioner (OAIC) if required by law.

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9. Contact Us

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If you have any concerns about your personal data or the security of our Services, please contact us immediately using the details provided in the Privacy Policy section.

 

For privacy concerns, email: privacy@reflectivepathways.co

3. Refund & Cancellation Policy

Effective Date: 01/03/2025

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1. Digital Courses & Memberships

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  • All sales of digital courses, memberships and ebooks are final.

  • If you experience technical issues, please contact support for assistance.
     

2. Psychological Services & Session Cancellations
 

  • Rescheduling & Cancellations: Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid fees.

  • Late Cancellations & No-Shows:

    • Cancellations within 24 hours may incur a fee.

    • No-shows will be charged the full session fee.

 

3. Exceptions

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Refunds or fee waivers may be considered in exceptional circumstances at our discretion.

 

4. Contact Us

 

For refund or cancellation inquiries, email: hello@reflectivepathways.co

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